Good questions
What comes with each pack, and what costs extra?
Starter has the basics to run your daycare day to day, and Pro and Pack Leader add more on top. Support, updates, fixes and hosting come with every pack. Two things are sold on the side: AI tools at $39 a month, and texting from $29 a month, because carriers charge for every text.
What do In testing and Coming soon mean?
In testing means it’s built and being tested before families see it. Coming soon means it’s built or in progress but not switched on yet. Anything without a tag is live at our own daycare today. When something ships, it shows up in your pack at no extra cost.
Can you move us off the platform or spreadsheets we use now?
Yes, that’s part of setup. Whatever your current system can export, or the spreadsheets you keep, we map it over: families, pups, vaccines, bookings and packages, plus report cards and photos where your old system lets them out.
How long does setup take, and what does it cost?
About two weeks from kickoff to go-live for most daycares. Setup is $299 one time per location.
Are there fees on card payments?
Yes, your card processor charges its usual processing fees, and you pay those directly to them. Unlike a lot of other platforms, Packroll doesn’t tack on an extra fee or markup for taking payments.
Do you ever see our customers’ card numbers?
No. Cards are typed into your payment processor’s own secure fields. Packroll never sees or stores them.
Does it work on iPhone, Android, Mac and PC?
Yes. Staff and families can use Packroll on phones, tablets and computers. Phones get the simple version of every screen, and the full toolbox lives on the computer.
Is there a contract?
No. It’s month to month, and you can cancel any time.
Is our data kept separate from other daycares?
Yes. Each daycare’s data is encrypted and walled off from every other daycare.